Refund and Returns Policy

EASYFLOWERS® are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order. If this were to occur, your happiness is our top priority and so we back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, please contact EASYFLOWERS® on 1300 88 66 44 or via our Contact Us page as quickly as possible after delivery has been made to discuss a favourable resolution to your concerns.

If the complaint is for quality reasons, we request that a photograph of the delivered flowers is submitted to our Complaints Resolution Team. This can be done via your members and goes a long way when approaching the florist for an explanation.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Refer to Caring for Flowers for more information.

Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

While we always strive to make sure your order arrives in top condition, EASYFLOWERS® cannot take responsibility for events outside of our control, such as severe weather conditions. In the case of heat and extreme weather if no one is home at the time of delivery and permission is given to leave flowers unattended, EASYFLOWERS® cannot be held responsible for any resulting damage.

Cancellations

If for any reason an order needs to be cancelled and refunded, please contact EASYFLOWERS® as soon as possible.

Cancellations are subject to the following conditions:

  • Orders which have left with our couriers cannot be cancelled.
  • Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
  • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $17.95 redelivery fee will apply. If EASYFLOWERS® is in any way responsible for the redelivery, this redelivery fee will not apply.

Returns

If we require you to return goods to EASYFLOWERS®, we will arrange for the return shipping costs to be paid by ourselves.

If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price including shipping costs.

Refunds

Any refunds for online or over the phone orders will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

  • We Deliver Flowers Australia Wide

  • 100% Australian Owned & Operated

  • Testimonials

We deliver flowers Australia wide, safely and securely, with our quality network of hand picked Australian florists. With over 100 arrangements of flowers Australia is covered, no matter what your style, taste or budget, all at highly competitive prices. All prices are in Australian dollars and include GST.

EASYFLOWERS® is Australia's best choice when shopping online for flowers just because, or for special occasions like Mother's Day Flowers or Valentine's Day Roses. With same day flower delivery Australia wide, we're also your source for last-minute gifts too. From birthday flowers to sympathy flowers, all of our hand-picked flower arrangements are worth more than a thousand words.

Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Townsville, Cairns, Wollongong, Launceston and Alice Springs. EASYFLOWERS® is proud to be an Australian owned and operated business completely independent of multi-national florist networks.

Online flower delivery has never been easier! A combination of the freshest flowers, quality independent florists and beautiful floral arrangements make this online florist hard to beat for quality, value and service.

EASYFLOWERS® is proud to be 100% Australian Owned and Operated. All of our flower arrangements are designed by Australian florists with our uniquely Australian style. Bright, colourful and bold flower designs typify Australian floral design. By buying Australian owned and operated you will also get better value for your money with flowers from $45 you are bound to save.

By buying Australian made you are supporting local Australian florists by keeping your money within our community. Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs.

"The only service I use for flowers! Absolutely precise with everything and 100% guaranteed delivery & service. Amazing"
- Petesa - Willmot

"Always guaranteed to provide the best service. Thank you Easy Flowers."
- Catherine - SIPPY DOWNS

"I greatly appreciate your courtesy and honesty and trust you have in your customersDue to misunderstanding of your local florist the wreath I had ordered for a dear friend of mine was not delivered On my notification to you you promptly acknowledged something had gone amiss and you promptly refunded my monies without any questions asked at your endYour service in this regard is greatly appreciatedI highly recommend Easy Flowers to any interstate customers to use this service as you are guaranteed youwill never be scammedGod bless Easy Flowers Tony"
- Tony - Weetangera

"Always reliable - great product, great delivery. Guaranteed to put a smile on Nanna's face."
- CRYSTAL - Salisbury

"Another order satisfaction guaranteed thank you"
- Michelle - Rushworth

Contact Us!

We're here to help, and help quick!

New Order
Existing Order

Same Day Delivery
Australia Wide

Order must be received before 2pm
Monday - Friday & 10am Saturday

ACCEPT DEAL
REJECT DEAL
Terms & Conditions
Save up to 30% OFF a special selection of products just for agreeing to receive our Weekly Deals & Discounts emails.
Offer does not apply to telephone orders. Online orders only. Must click Accept to redeem the deal. Cannot be used with any other offer.
Deal Expires: 24/05/2024