Refund and Returns Policy

EASYFLOWERS are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order. If this were to occur, your happiness is our top priority and so we back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, please contact EASYFLOWERS on 1300 88 66 44 or via our Contact Us page within 7 days of delivery to discuss a favourable resolution to your concerns.

If the complaint is for quality reasons, we do request that a photograph of the delivered flowers is submitted to our Complaints Resolution Team via your members page - this goes a long way when approaching the florist for an explanation.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Refer to Caring for Flowers for more information.

Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

If for any reason an order needs to be cancelled and refunded, please contact EASYFLOWERS as soon as possible.

Cancellations are subject to the following conditions:

  • Orders which have left with our couriers cannot be cancelled.
  • Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
  • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $12.95 redelivery fee will apply. If EASYFLOWERS is in any way responsible for the redelivery, this redelivery fee will not apply.

Returns

If we require you to return goods to EASYFLOWERS, we will arrange for the return shipping costs to be paid by ourselves.

If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price including shipping costs.

Refunds

Any refunds for online or over the phone orders will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

We deliver flowers Australia wide, safely and securely, with our quality network of hand picked Australian florists. With over 100 arrangements of flowers Australia is covered, no matter what your style, taste or budget, all at highly competitive prices. All prices are in Australian dollars and include GST.

Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs. easyflowers.com.au is proud to be an Australian owned and operated business completely independent of the multi-national Interflora ™ florist network.

Online flower delivery has never been easier! A combination of the freshest flowers, quality independent florists and beautiful floral arrangements make this online florist hard to beat for quality, value and service.

EASYFLOWERS is proud to be 100% Australian Owned and Operated. All of our flower arrangements are designed by Australian florists with our uniquely Australian style. Bright, colourful and bold flower designs typify Australian floral design. By buying Australian owned and operated you will also get better value for your money with flowers from $39 you are bound to save.

By buying Australian made you are supporting local Australian florists by keeping your money within our community. Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs.

"My niece was very pleased to receive the beautiful flowers, also the teddy for her little girl, was nicer than I expected for the price.It cheered them up so much, as they were meant to be travelling over to us in the UK on that day, Saturday, but had to cancel trip due to her little girl becoming unwell. I was also delighted that you were able to guarantee delivery on a Saturday."
- Bridget - ST IVES

"Couldn't be happier. Easyflowers is a great service and guaranteed to please."
- Gary - Morayfield

"Flowers were beautiful, and delivered as per request even though you don't normally guarantee.Excellent service and will certainly return."
- Jeanette - Thornlands

"For a first time user of your company naturally I had my concern alerts on that the delivery would in fact happen,, I was truly impressed with how easy it was to order,, the follow up emails to track the delivery and a final e-mail confirming delivery happened and what was not available on my order. was replaced with similar value, this I personally find exceptional customer service , overall fantastic service,, if I was to point out any one thing I would have preferred was to be able to request an approximate delivery time, I ordered for inter-state and could not guarantee the time line my friend would be home over a full day and living where she does leaving at the door added risk to local wallabies actually eating / destroying the flower arrangement, as happens this did not present an issue, for which I am really grateful , thank you"
- Kerrie - Ettalong

"It was great to have guaranteed delivery the next day and for the flowers to exactly match the picture on your website. Thank you"
- Belinda - Kuluin

"My sister loved the flowers, living so far apart, I live in Britain, the service you offer means I know the quality of your products are guaranteed."
- Rebecca - Preston

"Sensational service and an Australian company. I made a mistake at checkout redeeming a voucher but this great company reimbursed me anyway. That\'s customer service and a way of guaranteeing return business. Well Done."
- Glenn - Bentley Park

"Only marked delivery down due to the time it arrived. I know its guaranteed between 9am - 5pm but I was hoping it would have arrived before 3pm ish as it was for a birthday. Other than that was good though."
- Nick - Secret Harbour

"The flowers looked fantastic! I know the requested delivery time isn\'t guaranteed, but every other time I\'ve requested either morning or afternoon it\'s been great. This time however it was delivered way earlier in the day than I wanted it."
- Justin - Gordon

"My recipient has advised that the flowers were old and of poor quality. Please respond to her email complaint, 100%guarantee is not proving true. Also i am still awaiting the balance refund you promised me."
- Edyta-monika - Ocean reef

Contact Us!

We're here to help, and help quick!

New Order
Existing Order

Same Day Delivery
Australia Wide

Order must be received before 2pm
Monday - Friday & 9am Saturday

ACCEPT DEAL
REJECT DEAL
Terms & Conditions
Save up to 35% OFF a special selection of products just for agreeing to receive our Weekly Deals & Discounts emails.
Offer does not apply to telephone orders. Online orders only. Must click Accept to redeem deal. Cannot be used with any other offer.
Deal Expires: 27/09/2017