Refund and Returns Policy

EASYFLOWERS are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order. If this were to occur, your happiness is our top priority and so we back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, please contact EASYFLOWERS on 1300 88 66 44 or via our Contact Us page within 7 days of delivery to discuss a favourable resolution to your concerns.

If the complaint is for quality reasons, we do request that a photograph of the delivered flowers is submitted to our Complaints Resolution Team via your members page - this goes a long way when approaching the florist for an explanation.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Refer to Caring for Flowers for more information.

Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

If for any reason an order needs to be cancelled and refunded, please contact EASYFLOWERS as soon as possible.

Cancellations are subject to the following conditions:

  • Orders which have left with our couriers cannot be cancelled.
  • Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
  • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.


If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $12.95 redelivery fee will apply. If EASYFLOWERS is in any way responsible for the redelivery, this redelivery fee will not apply.


If we require you to return goods to EASYFLOWERS, we will arrange for the return shipping costs to be paid by ourselves.

If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price including shipping costs.


Any refunds for online or over the phone orders will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

We deliver flowers Australia wide, safely and securely, with our quality network of hand picked Australian florists. With over 100 arrangements of flowers Australia is covered, no matter what your style, taste or budget, all at highly competitive prices. All prices are in Australian dollars and include GST.

Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs. is proud to be an Australian owned and operated business completely independent of the multi-national Interflora ™ florist network.

Online flower delivery has never been easier! A combination of the freshest flowers, quality independent florists and beautiful floral arrangements make this online florist hard to beat for quality, value and service.

EASYFLOWERS is proud to be 100% Australian Owned and Operated. All of our flower arrangements are designed by Australian florists with our uniquely Australian style. Bright, colourful and bold flower designs typify Australian floral design. By buying Australian owned and operated you will also get better value for your money with flowers from $39 you are bound to save.

By buying Australian made you are supporting local Australian florists by keeping your money within our community. Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs.

"My recipient has advised that the flowers were old and of poor quality. Please respond to her email complaint, 100%guarantee is not proving true. Also i am still awaiting the balance refund you promised me."
- Edyta-monika - Ocean reef

"Once again Easyflowers to the rescue. I\'ve been using easyflowers for years & never been let down yet. Always good quality, presentation & great value. Delivery service is always spot on. I would not go anywhere else as these guys have it down pat. I highly recommend easyflowers for any occasion. Thir special deals are an added bonus but even without them they are still great value. If in doubt I suggest you try them. Guarantee you won\'t be disappointed."
- Marilyn - Whittington

"Great service on a busy day! My local usual supplier could not guarantee delivery on the 14th Feb! so I tried you guys. Well done. Valentines flowers delivered on another day is not good enough!"
- Michael - St Huberts Island

"Great way to get out of trouble haha quick and easy service that's guaranteed to put a smile on her faceThanks again"
- Will - Warrane

"The flowers were bright and fresh and was delivered on the same day as you have guaranteed."
- Winneth - Brunswick

"You guys are great! The flowers got delivered on the same day I ordered it as you guys guarantee and then when one of the flowers that was part of the arrangement wasn't available, you called to discuss the replacement. Great service and very dependable!"
- Winneth - Brunswick

"Always guaranteed great flowers, service and on time delivery..that is why i continue to use Easy Flowers and recommend them to friends. Marlene C"
- Marlene - Eltham

"Very grateful for your same day delivery over the Valentine's period when no-one else seemed able to guarantee this for me- many thanks"
- Heather - Auckland

"Always a pleasure to order from you, guaranteed satisfaction, my mum always loves her flowers and chocolate."
- Margaret julie - tregaron

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Terms & Conditions
Save up to 35% OFF a special selection of flower products just for agreeing to receive our Weekly Deals & Discounts emails.
Offer does not apply to telephone orders. Online orders only. Must click Accept to redeem deal. Cannot be used with any other offer.
Deal Expires: 27/05/2016
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