Refund and Returns Policy

EASYFLOWERS are committed to providing the best quality flowers and the finest designs. We understand that the orders you request are very important and should be delivered to the recipient to your direct specifications.

However, there may be occasions where you have concerns regarding your order. If this were to occur, your happiness is our top priority and so we back every order with our 100% Happiness Guarantee so that you can shop with confidence. If you're ever less than thrilled with your purchase, please contact EASYFLOWERS on 1300 88 66 44 or via our Contact Us page within 7 days of delivery to discuss a favourable resolution to your concerns.

If the complaint is for quality reasons, we do request that a photograph of the delivered flowers is submitted to our Complaints Resolution Team via your members page - this goes a long way when approaching the florist for an explanation.

It is a general rule of thumb that flowers should last between 3-7 days. It is suggested that you ensure your flowers get water and are not exposed to elements such as heat in order to prolong their lifespan. Refer to Caring for Flowers for more information.

Please keep any flowers you are not happy with as we may need to have them returned to the florist to assess any problems.

If for any reason an order needs to be cancelled and refunded, please contact EASYFLOWERS as soon as possible.

Cancellations are subject to the following conditions:

  • Orders which have left with our couriers cannot be cancelled.
  • Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
  • Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.

Re-Delivery

If a delivery has been attempted unsuccessfully and requires a second or subsequent delivery to be made (eg. You have provided us with an incorrect address) a $12.95 redelivery fee will apply. If EASYFLOWERS is in any way responsible for the redelivery, this redelivery fee will not apply.

Returns

If we require you to return goods to EASYFLOWERS, we will arrange for the return shipping costs to be paid by ourselves.

If we cannot deliver a product for any reason, we will arrange for a full refund of the purchase price including shipping costs.

Refunds

Any refunds for online or over the phone orders will be processed immediately and are credited back to the original credit card on which the order was purchased. It may take approximately 5-7 business days for this to show on your statement.

  • We Deliver Flowers Australia Wide

  • 100% Australian Owned & Operated

  • Testimonials

We deliver flowers Australia wide, safely and securely, with our quality network of hand picked Australian florists. With over 100 arrangements of flowers Australia is covered, no matter what your style, taste or budget, all at highly competitive prices. All prices are in Australian dollars and include GST.

Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs. easyflowers.com.au is proud to be an Australian owned and operated business completely independent of the multi-national Interflora ™ florist network.

Online flower delivery has never been easier! A combination of the freshest flowers, quality independent florists and beautiful floral arrangements make this online florist hard to beat for quality, value and service.

EASYFLOWERS is proud to be 100% Australian Owned and Operated. All of our flower arrangements are designed by Australian florists with our uniquely Australian style. Bright, colourful and bold flower designs typify Australian floral design. By buying Australian owned and operated you will also get better value for your money with flowers from $39 you are bound to save.

By buying Australian made you are supporting local Australian florists by keeping your money within our community. Our high quality Australian florists are located in Adelaide, Brisbane, Canberra, Darwin, Hobart, Melbourne, Perth, Sydney as well as all major Australian regional centres including Geelong, Newcastle, Gold Coast, Wollongong, Launceston and Alice Springs.

"Last minute order I requested to be delivered before 11 oclock as it was for a going away present for a colleague. I was advised that it wouldn't be possible to have the courier deliver before 11 and could only guarantee by 1pm. I went ahead with the order anyway and it ended up being delivered before 11am perfect timing for the lunch! The flowers were beautiful and she loved them so thank you very very much!"
- SONJA - Perth

"The flower arrangement really did the job! I am pretty much guaranteed another blissful 7years of marriage :)) Thank you!"
- Andrew - Cairns North

"So easy to use, and I can always guarantee quality flowers delivered in a timely manner."
- Nanette - Macarthur

"I only use EasyFlowers to send flowers now, because I can always guarantee the quality and delivery will be spot on. Any issues I have had, have been solved instantly with the customer support team, who are fantastic."
- Caroline - Balnarring

"Wonderful service is always guaranteed with Easyflowers - use you all the time and you’ve never let me down!"
- Alexandra - Nanango

"always a pleasure to order flowers with Easyflowers and know your delivery is guaranteed"
- daphne - Fadden

"Ordered the flowers at 11.30am, no way of checking progress of order or making contact, hence only 3 stars. Flowers arrived at 4.59pm so all good in the end, should have trusted the guaranteed before 5pm service"
- Mark - Chirnside Park

"It was important that the flowers were delivered in the morning of my stepmother's 80th birthday to avoid them withering in the heat outside her unit after she'd left for her party. The flowers were there in plenty of time, despite the warning that time of delivery cannot be guaranteed. Great job!"
- Peter - Belmont

"Easy flowers make sending acknowledgements of special occasions so 'easy'! Very user friendly process and you can always be guaranteed the highest of quality!"
- Liz - Gympie

"My niece was very pleased to receive the beautiful flowers, also the teddy for her little girl, was nicer than I expected for the price.It cheered them up so much, as they were meant to be travelling over to us in the UK on that day, Saturday, but had to cancel trip due to her little girl becoming unwell. I was also delighted that you were able to guarantee delivery on a Saturday."
- Bridget - ST IVES

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